Reference

Understand Your kashbet Account Agreement

These terms and conditions govern your relationship with kashbet — from the moment you open your account through every deposit, wager, and withdrawal you make.

Applies to all account holdersCovers UPI, Paytm, PhonePe transactionsUpdated when policies changeAvailable where local law permits
kashbet Understand Your kashbet Account Agreement
TERMS CONTACT

Reach Us About Any Terms Question

If any clause in these terms is unclear or you believe a policy has been applied incorrectly to your account, our support team is available around the clock. Contact us through live chat directly inside the kashbet lobby, send a detailed query to our support email, or use the in-account help form — whichever suits your situation.

Team online

Live Chat

Open the chat widget inside your kashbet account any time of day. Our agents can clarify specific clauses, check how a rule was applied to your transaction, and escalate to a supervisor if needed.

Email Support

Send a written query to our support address with your account ID and the specific clause you want clarified. We aim to respond within 24 hours on business days, with a documented reply you can refer to.

In-Account Help Form

Log in and open the Help section to submit a formal terms-related ticket. This creates a case reference number so you can track the status of your query and receive a written resolution.

HOW WE HANDLE THIS

See How kashbet Manages Your Account Data

From the data we collect at registration through how long we keep your transaction records, every step is governed by these terms and our privacy commitments.

Data We Collect

At registration we collect your name, contact details, and the payment identifiers you use — such as your UPI handle or Paytm number. We use this only to operate your account and process your transactions. We do not sell your data to third parties.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can manage cookie behaviour through your browser settings. Disabling certain cookies may affect how some lobby features work on your device.

Account Security

Your account is protected by a password you set at registration, and we recommend enabling two-factor verification if prompted. Never share your login credentials. If you suspect unauthorised access, contact us immediately and we will freeze the account pending investigation.

Transaction Records

We retain records of all deposits, withdrawals, and wagers for a minimum period required by applicable law. You can view your full transaction history inside the account wallet at any time. Requests for extended records beyond the in-app history can be submitted via the help form.

Who to Contact for Changes

To update your registered email, phone number, or linked payment method — including your UPI ID or PhonePe number — submit a verified request through in-account support. Identity verification is required before any sensitive account detail is changed.

Requesting Account Closure

You may request account closure at any time by contacting support through live chat or email. We will process any pending withdrawal of your available balance to your most recently used payment rail before the account is closed and your data is handled per our retention policy.

Common Questions About These Terms

Below are the questions we receive most often about how these terms apply to your account. If your question is not covered here, our support team can provide a written answer through the help form or live chat.

Yes. These terms govern all activity on your account — every game session, every UPI or Paytm deposit, every PhonePe withdrawal, and every promotional credit applied to your wallet. No section of the platform operates outside this agreement.

We send a notification to your registered email address before any material change takes effect. The updated terms are also published at this page with a revision date. Your continued use of the account after that date means you have accepted the new version.

Access and eligibility depend on the laws in your specific jurisdiction. We make the platform available only where local law permits. If you are uncertain, we recommend consulting local legal resources before opening or continuing to use an account.

Log in and open the wallet history for recent transactions. For a full data export or records older than what the in-app history shows, submit a formal request via the in-account help form. We aim to fulfil verified data requests within seven business days.

Any verified available balance in your wallet will be returned to your most recently used payment method — UPI, Paytm, or PhonePe — before the account is closed. Pending wagers or funds under a withdrawal hold are resolved first according to the terms covering those transactions.

Contact support via live chat inside the lobby or by email, quoting your account ID and the specific transaction or clause in question. If the initial response does not resolve it, ask to have the case escalated. Agents in Mumbai and Pune handle regional account queries during extended hours.

Account eligibility is governed by your local jurisdiction's laws. You must meet the legal requirements applicable where you reside. We verify account details at registration and may request additional identity documents before processing withdrawals, as set out in these terms.